Customer Communication

Total Messages

1,248

8.3% vs last week
Unread Messages

24

5.2% vs last week
Response Time

15m

12.5% vs last week
Notifications Sent

856

3.2% vs last week
Message Center
User
John Smith
Regarding my last ride...
2m
User
Sarah Johnson
Payment issue resolved...
1h
2
User
Michael Brown
Thank you for the quick...
3h
User
Today
Hi, I wanted to inquire about my last ride. The driver took a longer route than usual and I was charged more than expected.
10:45 AM
Hello John, I apologize for the inconvenience. Let me look into this for you right away. Could you please share the booking reference number?
10:47 AM
Thank you for your quick response. The booking reference is #RD39284.
10:48 AM
I've checked the route taken and it does appear there was some deviation due to unexpected road works. I'll process a partial refund of the extra charges to your account immediately.
10:51 AM
That's excellent service! Thank you for addressing this so quickly.
10:52 AM
Recent Notifications
Type Message Recipients Sent Date Status Actions
Promotional Weekend Special: 20% off on all rides! All Users 2023-07-15 09:30 Delivered
Service Update System maintenance scheduled for tonight Active Users 2023-07-14 15:45 Delivered